Refund policy
REFUND POLICY
30 DAY WARRANTY
At Clorenas, we stand behind the quality of every product we create.
All orders are covered by our 30 Day Limited Warranty from the date your package is delivered.
If your item arrives defective, damaged, or incorrect, please contact our support team within 48 hours of delivery and we will work quickly to resolve the issue.
To help us process your request faster, please provide:
• Your order number
• Clear photos or videos of the issue
• A brief explanation of the problem
Contact Email: support@clorenas.com
RETURNS & REFUNDS
To be eligible for a return or refund:
• Items must be unused and in their original condition
• Items must be returned in the original packaging
• Requests must be submitted within 30 days of delivery
Please note:
Used, worn, washed, damaged, or altered items are not eligible for refunds.
Customers are responsible for return shipping costs unless the item received was defective or incorrect.
NON REFUNDABLE SITUATIONS
We do not offer refunds or exchanges for:
• Incorrect size selection made by the customer
• Change of mind after purchase
• Minor color differences caused by screen settings or lighting
• Normal wear and tear
• Orders delayed by carriers, customs, weather conditions, or other circumstances outside our control
Please carefully review all sizing information before placing your order.
ORDER CANCELLATION
Orders may only be canceled within 12 hours of purchase.
Once an order has been processed or shipped, it can no longer be canceled.
If a cancellation request is approved after payment processing has already begun, a processing and restocking fee may apply.
EXCHANGES
We only replace items if they are defective, damaged, or if the wrong item was sent.
If you need an exchange, please contact:
LATE OR MISSING REFUNDS
If you have not received your refund yet:
• Please check your bank account again
• Contact your credit card provider, processing times may vary
• Contact your bank, as refunds can take several business days to appear
If you still need assistance, please contact us at:
FINAL NOTES
By placing an order with Clorenas, you acknowledge and agree to the terms outlined in this Refund Policy.
We reserve the right to refuse refund requests that do not meet the conditions above.